Return & Refund Policy
Return & Refund Policy
Thank you for shopping with Buy Buzz! We want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and obligations.
✅ Returns Eligibility
We accept returns on most items within 30 days of delivery, provided they meet the following conditions:
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The item must be unused, unworn, unwashed, and in the same condition that you received it.
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It must be in the original packaging with all tags, accessories, manuals, or instructions (if applicable).
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Proof of purchase (receipt or order number) is required.
🚫 Non-Returnable Items
The following items are not eligible for return:
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Beauty & skincare products that have been opened or used.
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Baby products that are intimate or sanitary in nature (e.g., pacifiers, nursing products).
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Health & personal care items.
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Pet accessories that show signs of use.
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Digital or downloadable products (if any).
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Clearance, final sale, or discounted items.
🔁 Return Process
To initiate a return:
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Contact us at [support@buybuzzstore.com] with your order number and reason for return.
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We will reply within 24–48 hours with return instructions.
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Carefully package your item and send it to the return address provided.
Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or wrong item sent).
💸 Refunds
Once we receive and inspect your returned item:
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You will receive a confirmation email.
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If approved, your refund will be processed to your original payment method within 5–7 business days.
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Shipping costs (if any) are non-refundable.
🔄 Exchanges
We currently do not offer exchanges. If you'd like a different item or variant, please return the original item for a refund and place a new order.
❗Damaged or Defective Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [support@buybuzzstore.com] with:
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Your order number
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Clear photos of the product and packaging
We’ll make it right as quickly as possible.
📦 Return Address
(We will provide the return address via email when you initiate a return request.)
📩 Contact Us
Have questions about returns or refunds? Reach out to our customer support team at:
📧 support@buybuzzstore.com
🕒 Monday–Friday | 9 AM – 6 PM EST
⚠️ Note: Buy Buzz reserves the right to refuse returns that do not meet our return policy conditions.